15次
NOC工程师
面议
环境好
五险一金
加班补助
有年假
有补助
压力小
申请职位
基本信息
工作性质全职
职位类别系统管理员
招聘人数2人
学历要求本科
工作经验1-3年
性别要求不限
年龄要求不限
招聘部门不限
工作地点成都市锦江区成都国际金融中心1座49楼(四川/成都)
联系方式
联系人:企业设置不公开
联系电话:企业设置不公开
职位描述
At ACTIVE Network, we are building solutions for all types of activity organizations helping them automate, simplify and grow their businesses. Our cloud technology powers business events, community programs, parks departments, local attractions, faith-based organizations, sports events, and outdoor activities. We deliver technology that changes the way the world gets active.

But ACTIVE is more than a technology company. It’s a company of passionate people that live to be ACTIVE. We are inspired by our customers. We are fueled by challenge. As a member of the ACTIVE team, you must embrace our exciting work-hard, play-hard environment and bring your passion, dedication and creativity each and every day. ACTIVE’s team members are focused on results and committed to excellence.

Responsibility:
• Monitor the performance of IT infrastructure, facilities, applications and services of Active Network (including network, backup & storage, cloud services, Data Centers, customer facing products, Development environment and etc.) by different monitoring tools 7*24;
• Handle incoming calls or emails from supporting teams, customers or vendors;
• Ensure the incident management process and SLA are respected;
• Participate in the process of Change, Release to ensure relevant procedures are followed;
• Be responsible for notification sending out for outages with SLA respected;
• Perform tier 1 troubleshooting and analysis based on the handbooks or operation guidelines;
• Be responsible for certificate management of Active Network;
• Manage external DNS service for Active Network;
• Take part in Data center management;
• SPoC for all vendors and repsponsible for vendor management

Qualifications:
• Must SPEAK VERY GOOD English and be able to communicate with North America colleagues very fluently (both oral and written are required);
• Must be able to reply Emails and make reports in good English;
• Working knowledge of Help Desk/Customer Support center operations;
• Knowledge of current IT technical standards and basic network technology;
• Strong customer and technical support experience, supporting a clientele that is predominantly "non-technical";
• Knowledge of ticketing system is preferred;
• Any knowledge of ITIL Service Management practices including Incident Manangement and Escalation Management would be a plus;
• Have high efficiency communication skills and clear mind;
• Willing to learn in fast pace;
• Willing to adapt the change in fast growth environment
• Able to work on day/night shifts around the clock

ACTIVE Network Perks & Benefits
• Great Working Environment
• “5+1” Endowment Insurance; Medical Insurance; Unemployment Insurance; work-related injury insurance and Childbirth Insurance. Housing Accumulation Funds
• Commercial Medical Insurance in addition to the Government’s required medical insurance (family members can be added to account)
• 15 Days PTO (Paid Time off) per year in addition to all the public holidays
• Flexible Working Schedules (projects based)
• Monthly Birthday Celebration for Employees
• ACTIVEx Day
• ACTIVE Kids Day for ACTIVE’s Generation
• Shuttle Bus from Downtown to office Monday through Friday (Xi’an Office Only)
Active Network is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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面议
四川/成都
|本科|1-3年