39次
日语技术支持工程师
10K-18K/月
年终奖
双休
五险一金
朝九晚五
技术培训
旅游
申请职位
基本信息
工作性质全职
职位类别网络工程师
招聘人数若干人
学历要求本科
工作经验无经验
性别要求不限
年龄要求不限
招聘部门不限
工作地点上海市闵行区微创大厦(北京/北京市/海淀区)
联系方式
联系人:企业设置不公开
联系电话:企业设置不公开
职位描述
The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against cpe and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to pg operations below 10% of the volume. the ee will need to closely collaborate with pg engineering and operations, and other cts engineers.
The support engineer is a critical role in the implementation of azure platform support capabilities which include working with the pg and azure supportability pms to implement asks; identify technology, and/or process readiness needs, and work with training pms and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the cpe team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
岗位职责:
Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage.
Operating System/Virtualization
1.Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
2.Understanding of Virtualization concepts and virtual system administration
3. Experience with VM configuration and administration
Networking
4.Familiarity with networking concepts including VIPs, NAT, DNS
5. Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
6. Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Microsoft Azure Platform (as a plus)
1.Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
2.Knowledge of Microsoft Azure Platform services
3. Azure Platform development and deployment concepts
任职要求:
1. 日语听说读写能力佳,英语读写熟练
2. 做事认真仔细,负责。
3. 计算机背景
4. 有技术支持行业经验者优先
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