support engineer
10K~18K
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centific
岗位职责:
英文可沟通 愿意学习资料 对职位发展有规划 踏实 Responsibilities: - Scope customer issues by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed. - Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. - Act internally as a customer advocate. - Empower customers to find information, self-solve when they decide to, and learn more about products, services, and support. - Advise customers on how to gain additional value from their products. - Document your technical work and research to help your colleagues, improve the product, and improve the support experience. - Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Qualifications Required: - Technical support, technical consulting experience, or information technology experience, or bachelor’s degree in computer science, Information Technology (IT). - Proficient understanding of M365 architecture. - Solid troubleshooting skills with M365 products (Exchange, Outlook, Office, Sharepoint, Teams). - Strong logical thinking. - Operating Systems Concepts – Active Directory, Security, OS Internals. - Networking concepts – HTTP(S), TCP/IP, DNS. - Memory Management concepts. - Tools – Fiddler, Network Monitor, Process Monitor. - Basic SQL Server Administration concepts. - Analytical and problem-solving skills. - Business level fluency to read, write and speak English. Experience in one or more of these areas will be a plus: - Ability to use debug skills and source code to troubleshoot and isolate problems in component level. - Previous experience deploying, administering, supporting, and/or developing M365 products.
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centific
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